FIND US
Visit our shop
ADDRESS
15/C Phase 1 Kingsford Industrial Building,
26-32 Kwai Hei Street, Kwai Chung, Hong Kong
葵喜街26−32號 金發工業大廈一期15楼C室
Whatsapp +85298283029
FAQ
1
How do I
place an order?
Simply use our website to enjoy shopping or please contact us at hello@activelifehk.com. We are more than happy to support you to enjoy our products.
2
Payment
& Shipping
We accept paypal, any credit cards or transfer to our HSBC account.
Shipping time will be 1-3 days in HK. We arrange SF express or individual van to deliver goods for you.
3
Returns
& Refunds
If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 7 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us. hello@activelifehk.com